Privacy policy

We are glad that you are visiting this website and using our services! We value every cooperation and every client, therefore we take your data privacy very seriously. We strive not only to process and maintain your personal data fairly and legally, but also to communicate about it as transparently and clearly as possible.

Therefore, in this Privacy Policy we present:

• what personal data of yours we process
• the purposes for which we process it
• on what basis we process it
• how long we keep it
• and other information relevant to you

Please read this document carefully, as each time you visit the https://loftinnhotels.com/ website, regardless of the device you use to do so, or use our services, you are agreeing to the terms and conditions set out in this Privacy Policy. If you do not agree to these terms and conditions, we regretfully request that you do not visit our website or use our content and/or services.

 This Privacy Policy may change without notice, so please check it each time you visit our website.

 WHO WE ARE?

 Our requisites:

If you are under 14 years of age, you can contact us and use our services, but you may not provide us with your personal data for direct marketing purposes (e.g. to subscribe to newsletters)unless you have the consent of your parents or other legal guardians.

WHY AND WHAT DATA DO WE COLLECT ABOUT YOU?

In order to administer the website and fulfill customer orders, when a customer places an order without registration, we collect:

• First name, last name
• Telephone number
• Email address
• Company name and other additional information (we do not require this data, you can provide it at your own discretion).

In order to administer the website and fulfill customer orders, when a customer places an order with registration, we collect:

• First name, last name
• Telephone number
• Email address
• Company name and other additional information (we do not require this data, you can provide it at your own discretion).

If you are the winner of contests, promotions or other games we organize on social networks, we collect:

• First name, last name
• Telephone number
• The address to which we will send the prize you won.

In order to process your requests, inquiries, inquiries and complaints, we collect:

• The name of the company, institution, organization you represent and your position
• Email address
• Telephone number
• The content of the request, inquiry or complaint and information related to this request
• Ongoing communication.

For direct marketing purposes, in order to provide you with relevant information and news about ourselves and our services, we collect:

• First name, last name
• Email address
• Telephone number.

If you choose to contact us (by email, phone or social media), we will record the fact of contact and may store the content of the communication together with your contact details and our responses.

 Information about how you use the features of our website.

If you visit our website, we also collect information that reveals the characteristics of the use of our services or automatically generated visit statistics. Read more about this in "Cookies".

You can choose not to provide us with certain information, but in this case we may not allow you to use our services because we cannot guarantee the quality of our services. We emphasise that we do not collect or process excessive personal data. All the data we collect is necessary to ensure the proper and tailored provision of services.

ON WHAT BASIS DO WE COLLECT THIS DATA AND FOR HOW LONG DO WE KEEP IT?

We collect data in order to enter into service and other contracts, to fulfill our contractual obligations and to administer our customers:

• in order to perform a contract (Article 6(1)(b) of the Regulation)
• for the performance of legal obligations (Article 6(1)(c) of the Regulation)
• having a legitimate interest (Article 6(1)(f) of the Regulation)

 We store this data for 10 years after the end of the contract, the last date of cooperation or negotiations for the conclusion of the contract.

 In order to administer the website and fulfill customer orders, we collect data:

• in order to conclude a transaction (Article 6(1)(b) of the Regulation)
• having a legitimate interest (Article 6(1)(f) of the Regulation)

We store this data for 3 years from the date of the customer's last use of the online store services or website content.

If you are the winner of contests, promotions or other games we organize on social networks, we collect data:

• in order to conclude a transaction (Article 6(1)(b) of the Regulation)
• having a legitimate interest (Article 6(1)(f) of the Regulation)

We store this data until the transaction is completed.

 In order to process your requests, inquiries, inquiries and complaintswe collect the data:

• having a legitimate interest (Article 6(1)(f) of the Regulation)

We store this data for 10 years after the date of your last contact.

We may collect data for direct marketing purposes:

• with your consent (Article 6(1)(a) of the Regulation)

• having a legitimate interest (Article 6(1)(f) of the Regulation)
• On the basis of Article 69 of the Law on Electronic Communications of the Republic of Lithuania, which provides that:

"a person who, in the course of providing services or selling goods in accordance with the procedures and conditions laid down by the Law on the Legal Protection of Personal Data, receives from his customers' e-mail contact details may use these contact details for the marketing of his own similar goods or services, provided that the customers are given the opportunity to object to or to opt out of such use of the contact details for the purposes set out above in a manner that is explicit, free of charge, and easy to implement, where the contact details have been collected and where the customer did not object to such use initially in the context of each message". Translated with www.DeepL.com/Translator (free version)

We retain this data for 5 years from the date of consent, and in the case of direct marketing carried out in accordance with Article 69 of the Law on Electronic Communications of the Republic of Lithuania, until the person expresses his/her opposition to the direct marketing. Please note that you can do this at any time by contacting us at info@loftinnhotels.com

WHO DO WE DISCLOSE YOUR PERSONAL DATA TO?

We transfer your personal data only to trusted third parties and only in order to provide our services in a quality manner and to properly implement the purposes of personal data processing. Specifically, your data may be transferred to:

• Google (Google Analytics and AdWords services), data transferred to the USA. The data is protected under the Privacy Shield programme, which you can read more about here;
• Facebook, Inc., data transferred to the USA. Data is stored under the Privacy Shield programme, which you can read more about here;
• For our partners providing electronic banking, electronic payments and payment services, these are:
• Paysera: read their data protection policy here;
• Paypal: please read their data protection policy here;
• Our partners providing information technology, electronic communications, advertising, auditing, legal and other services;
• State supervision and law enforcement institutions.

We will only provide all of these service providers with as much of your personal information as is necessary to perform the specific service.

HOW DO WE PROTECT YOUR PERSONAL DATA?

Yes, we take all reasonable steps to protect your information, but no website, online transaction, computer system, or even wireless connection is completely secure. And while we are committed to making every effort to protect your personal data, we cannot guarantee the absolute security of your personal data transmitted on our platform. By transmitting any information, you assume the risk associated with its transmission. Once we receive your personal data, we will apply strict procedures and security measures in relation to such data.

YOUR RIGHTS

Each data subject, i.e. each of you whose data is processed in our activities, has the following rights:

• Submit a request to us for confirmation as to whether we are processing data relating to you and, if so, to request access to the data being processed and information relating to it;
• Submit a request to us to correct or, taking into account the purposes of personal data processing, to supplement incomplete personal data;
• Request the deletion of information we have about you if we are using it unlawfully;
• Submit a request to us to restrict the processing of personal data if you dispute the accuracy of the data or object to the processing of the data, do not agree to the deletion of your unlawfully processed data, or you need the data to assert, exercise or defend legal claims;
• Submit a request to us to transfer (receive) the data that you have provided to us under a contract or with consent and which we process by automated means, in a commonly used electronic form;
• Object to or withdraw your previously given consent to the processing of your personal data where these data are processed or intended to be processed for direct marketing purposes, including profiling to the extent it is related to such direct marketing;
• To object to the use of personal data when this is done based on our or third parties' legitimate interests;
• Submit a complaint to the State Data Protection Inspectorate (see ada.lt).

 If you no longer want your personal data to be processed for direct marketing purposes or have any other request or instruction related to the processing of your personal data, please write to us by e-mail. info@loftinnhotels.com

 Last update date: 2024-03-06