Privacy policy

It is a pleasure to have you visit this website and use our services! We value every collaboration and every customer, and we take the privacy of your data very seriously. We strive not only to process and maintain your personal data fairly and lawfully, but also to communicate this as transparently and clearly as possible.

Therefore, in this Privacy Policy we present:

• what personal data we process about you
• the purposes for which we process it
• on what basis we process it
• how long we keep it
• and other information relevant to you

Please read this document carefully, as each time you visit the https://loftinnhotels.com/ website, regardless of the device you use to do so, or use our services, you are agreeing to the terms and conditions set out in this Privacy Policy. If you do not agree to these terms and conditions, we regretfully request that you do not visit our website or use our content and/or services.

 This Privacy Policy is subject to change without notice, so please check it each time you visit our website.

 WHO WE ARE?

 Our details:

If you are under the age of 14, you can contact us and use our services, but you cannot provide us with your personal data for direct marketing purposes (e.g. to subscribe to our newsletter) unless you have the consent of your parents or other legal guardians.

WHY AND WHAT DATA DO WE COLLECT ABOUT YOU?

In order to administer the website and to fulfil customer orders, we collect the following when a customer orders without registration:

• Name, Surname
• Telephone number.
• Email address
• Company name and other additional information (we do not require this data, you can provide it if you choose).

In order to administer the website and fulfill customer orders, we collect the following when a customer orders with registration:

• Name, Surname
• Telephone number.
• Email address
• Company name and other additional information (we do not require this data, you can provide it if you choose).

If you are a winner of contests, promotions or other games we run on social networks, we collect:

• Name, Surname
• Telephone number.
• The address to which we will send the winning prize.

In order to process your requests, enquiries, queries and complaints, we collect:

• The name of the company, institution, organization you represent and your position
• Email address
• Telephone number.
• The content of the request, inquiry or complaint and the information relevant to the request
• The communication made.

For direct marketing purposes, in order to provide you with relevant information and news about ourselves and our services, we collect:

• Name, Surname
• Email address
• Telephone number.

If you choose to contact us (by email, phone or social media), we will record the fact of contact and may store the content of the communication together with your contact details and our responses.

 Information about your use of our website features.

If you visit our website, we also collect information that reveals the characteristics of the use of our services or automatically generated visit statistics. For more information about this, please see "Cookies".

You can choose not to provide us with certain information, but in this case we may not allow you to use our services because we cannot guarantee the quality of our services. We emphasise that we do not collect or process excessive personal data. All the data we collect is necessary to ensure the proper and tailored provision of services.

ON WHAT BASIS DO WE COLLECT THIS DATA AND HOW LONG DO WE KEEP IT?

We collect data in order to enter into service and other contracts, to fulfill our contractual obligations and to administer our customers:

• for the performance of a contract (Article 6(1)(b) of the Regulation)
• for the performance of legal obligations (Article 6(1)(c) of the Regulation)
• for legitimate interest (Article 6(1)(f) of the Regulation)

 We keep this data for 10 years after the end of the contract, the date of the last cooperation or the date of negotiation of the contract.

 In order to administer the website and fulfill customer orders, we collect data on:

• for the purpose of concluding a transaction (Article 6(1)(b) of the Regulation)
• for legitimate interest (Article 6(1)(f) of the Regulation)

We keep this data for 3 years from the date of the last customer's use of the e-shop services or website content.

If you are a winner of competitions, promotions or other games we organise on social networks, we collect the data:

• for the purpose of concluding a transaction (Article 6(1)(b) of the Regulation)
• for legitimate interest (Article 6(1)(f) of the Regulation)

We keep this data until the transaction is completed.

 In order to process your requests, inquiries, queries and complaints,we collect the data:

• for legitimate interest (Article 6(1)(f) of the Regulation)

We keep this data for 10 years after the date of your last contact.

We may collect data for direct marketing purposes:

• with your consent (Article 6(1)(a) of the Regulation)

• for legitimate interest (Article 6(1)(f) of the Regulation)
• On the basis of Article 69 of the Law on Electronic Communications of the Republic of Lithuania, which provides that

"a person who, in the course of providing services or selling goods in accordance with the procedures and conditions laid down by the Law on the Legal Protection of Personal Data, receives from his customers' e-mail contact details may use these contact details for the marketing of his own similar goods or services, provided that the customers are given the opportunity to object to or to opt out of such use of the contact details for the purposes set out above in a manner that is explicit, free of charge, and easy to implement, where the contact details have been collected and where the customer did not object to such use initially in the context of each message". Translated with www.DeepL.com/Translator (free version)

We retain this data for 5 years from the date of consent, and in the case of direct marketing carried out in accordance with Article 69 of the Law on Electronic Communications of the Republic of Lithuania, until the person expresses his/her opposition to the direct marketing. Please note that you can do this at any time by contacting us at info@loftinnhotels.com

TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?

We only transfer your personal data to trusted third parties and only for the purpose of the quality of our services and the proper fulfillment of the purposes of the processing of personal data. Specifically, your data may be transferred to:

• Google (Google Analytics and AdWords services), data transferred to the USA. The data is protected under the Privacy Shield programme, which you can read more about here;
• Facebook, Inc., data transferred to the USA. Data is stored under the Privacy Shield programme, which you can read more about here;
• To our partners who provide e-banking, e-payment and payment services, namely
• Paysera: susipažinkite su jų duomenų apsaugos politika čia;
• Paypal: please read their data protection policy here;
• Our partners who provide information technology, electronic communications, advertising, auditing, legal and other services;
• Government regulatory and law enforcement authorities.

For all these service providers, we will only provide you with as much of your personal information as is necessary to perform a particular service.

HOW DO WE PROTECT YOUR PERSONAL DATA?

Yes, we take all reasonable steps to protect your information, but no website, online transaction, computer system, or even wireless connection is completely secure. And while we are committed to making every effort to protect your personal data, we cannot guarantee the absolute security of your personal data transmitted on our platform. By transmitting any information, you assume the risks associated with its transmission. Once we receive your personal data, we will apply strict procedures and security measures in relation to such data.

YOUR RIGHTS

Each data subject, i.e. each of you whose data is processed in our activities, has the following rights:

• To request confirmation as to whether we are processing data relating to you and, if we are, to request access to the data processed and the information relating to it;
• Request us to rectify or, depending on the purposes of the processing of the personal data, to supplement incomplete personal data;
• Ask us to delete information we hold about you if we have used it unlawfully;
• Request us to restrict the processing of your personal data if you contest the accuracy of the data or object to the processing of the data, if you object to the erasure of your unlawfully processed data, or if you need the data in order to assert, exercise or defend legal claims;
• Request us to transfer/receive the data that you have provided to us under contract or with your consent and that we process by automated means, in a commonly used electronic format;
• Object to or withdraw your prior consent to the processing of your personal data where such data is processed or intended to be processed for the purposes of direct marketing, including profiling in relation to such direct marketing;
• object to the use of personal data where this is based on our legitimate interests or those of third parties;
• lodge a complaint with the State Data Protection Inspectorate (see www. ada.lt).

 If you no longer wish to have your personal data processed for the purpose of direct marketing or have any other request or instruction relating to the processing of your personal data, please contact us at info@loftinnhotels.com

 Paskutinė atnaujinimo data: 2024-03-06